Effective  as of MARCH: 16/03/2026
At LUXEBAGGY.SHOP, customer satisfaction is our top priority. We are committed to providing high-quality handbags and accessories along with a smooth online shopping experience.
If you are not completely satisfied with your purchase, our Return & Refund Policy below explains how we handle returns, exchanges, and refunds.
Return Policy
Eligibility for Returns
We accept returns within 30 days of delivery, provided the following conditions are met:
- The item must be unused and in original condition
- The item must include all original packaging, tags, and accessories
- The item must not be marked as Final Sale or Clearance
Items that show signs of use, damage caused by customers, or missing packaging may not be eligible for return.
Non-Returnable Items
The following items are not eligible for return:
- Items marked as Final Sale or Clearance
- Gift cards
- Customized or personalized products
- Products returned without original packaging
Return Shipping Costs
Customers are responsible for return shipping costs, unless the return is due to:
- A damaged item
- A defective product
- An incorrect item shipped
LUXEBAGGY.SHOP does not charge any restocking fee.
We recommend using a trackable shipping service to ensure safe delivery of returned items.
How to Start a Return
To initiate a return, please follow these steps:
Step 1 – Contact Us
Email our support team with your order details:
Email: lashive7@gmail.com
Please include:
- Your order number
- The product name
- The reason for return
Step 2 – Return Authorization
Once your request is approved, you will receive:
- Return Authorization instructions
- The return shipping address
Step 3 – Ship the Item
Carefully pack the item and send it using a trackable shipping service.
Keep your tracking number for confirmation.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include the following:
- Order number
- Clear photos of the issue
- Short explanation of the problem
Once verified, we will offer one of the following solutions:
- Replacement product
- Full refund
- Store credit
Return Processing Time
Once we receive your return and inspect the item:
- Returns are processed within 5–10 business days
- You will receive a confirmation email once processing is complete
Refund Policy
Refund Eligibility
Refunds are issued only for items that:
- Meet our return conditions
- Are received and approved after inspection
Refund Method
Approved refunds will be issued to your original payment method.
Refunds are typically processed within 10 business days after approval.
Refund Amount
Refunds include:
- The cost of the returned product(s)
Shipping fees are non-refundable, except when the return is due to our error (damaged or incorrect item).
Refund Timeline
Once a refund is approved:
- 5–10 business days for internal processing
- 3–5 business days for banks or payment providers to complete the transaction
If more than 15 business days have passed, please contact our support team.
Order Cancellations
Orders can be canceled before they are shipped for a full refund.
If the order has already been shipped, cancellations are not possible. You may initiate a return once the item has been delivered.
Refund Delays
If your refund has not appeared after 30 business days, please:
- Check your bank or credit card statement
- Contact your payment provider
- Contact our support team for assistance
Policy Updates
LUXEBAGGY.SHOP reserves the right to update or modify this Return & Refund Policy at any time.
All updates will be posted on this page and take effect immediately.
Contact Information
If you have any questions regarding returns or refunds, please contact us:
Website: LUXEBAGGY.SHOP
Email: lashive7@gmail.com
Phone: +1 225-588-7799
Address:
29605 N Cave Creek Rd #103
Cave Creek, AZ 85331
United States